You have to get in touch with the Customer Support to find out what are the system requirements for the HealthPort SmartLink application. I've searched their website but couldn't find anything regarding Windows 10.
Access the following website to get in touch with them. Also, if you have the installation package right click it and choose Properties > Compatibility (tab). Use the drop down menu and choose a previous version of Windows (preferably Windows 7 or Windows XP). Tick the Run as Administrator option as well and then run the program.
My SmartLink has frozen. I was able to start the program. I had two papers to scan. It froze on one second and wouldn't scan it. Now the entire program has frozen and won't load. I have restarted it several times with no luck.
S
Answer by
Sean Hill
The first thing I would recommend is its re-installation. Backup the data you have, then re-install the application. Next time you want to start it, make sure you are logged in with an Administrator account. Right click it and always start the program as Administrator. The software should work this way, because re-installation copies original files and repair any broken registry entries.
Secondly, if you're keep having issues with the software, access the official website an get in touch with the support team. They will provide further assistance to the problem.
You have to get in touch with the Customer Support to find out what are the system requirements for the HealthPort SmartLink application. I've searched their website but couldn't find anything regarding Windows 10.
Access the following website to get in touch with them. Also, if you have the installation package right click it and choose Properties > Compatibility (tab). Use the drop down menu and choose a previous version of Windows (preferably Windows 7 or Windows XP). Tick the Run as Administrator option as well and then run the program.
My SmartLink has frozen. I was able to start the program. I had two papers to scan. It froze on one second and wouldn't scan it. Now the entire program has frozen and won't load. I have restarted it several times with no luck.
The first thing I would recommend is its re-installation. Backup the data you have, then re-install the application. Next time you want to start it, make sure you are logged in with an Administrator account. Right click it and always start the program as Administrator. The software should work this way, because re-installation copies original files and repair any broken registry entries.
Secondly, if you're keep having issues with the software, access the official website an get in touch with the support team. They will provide further assistance to the problem.
Contact: https://www.healthport.com/contact.aspx